Support

For help with NomadBite, email hello@codolie.com. Include your app version, phone model, and the scan ID if available. Do not send passwords, payment details, or sensitive medical information.

A scan is slow or failed

Use a clear photo of one menu page, check your connection, and keep the app open while it processes. Results depend on menu size and clarity. Use Resume if processing times out; check your scan history before submitting again.

Preferences and food restrictions

Set your diet and restrictions in your profile. Custom foods are matched against detected English ingredient names. A missing ingredient or allergen is not proof of safety: confirm with restaurant staff. Nutrition values are estimates and portions can differ.

Accounts, purchases, and the waitlist

Delete your account from the You tab or request deletion through our account deletion page. For data exports, guest-scan deletion, credit problems, or waitlist removal, contact us at the address above. For App Store billing and refund requests, use Apple’s purchase support. For Google Play billing and refund requests, use Google Play purchase support.